What are the Call Screening, Call Announce and Direct Connect options?

Call Screening, Call Announce and Direct Connect are options you can enable for Live Call Forwarding. While being forwarded to your phone, the caller is placed on hold and will hear the music you’ve chosen. Here’s the three options you have for how you handle incoming calls:

  • Call Screening asks the caller to record their name before placing them on hold and transferring the call to you. 
  • Call Announce does not ask the caller to record their name (recommended).

For every call Grasshopper forwards to your phone that is screened or announced, you can do one of these options:

Press 1 to accept the call.

Press 2 to send the caller to voicemail.

Press 3 to hear the caller's phone number.

Finally, 

  • Direct Connect connects the call to you without any options. If you don’t take the call, your callers won’t be sent back to Grasshopper to leave a message - instead they’ll go to your phone’s voicemail system. This is great if you want to use your cell phone voicemail or your landline message system.
Have more questions? Submit a request

0 Comments

Article is closed for comments.