How can I upload or change my on hold music?

Absolutely! You can easily upload a file to play as your On Hold Music.

If you signed up after June 2011, your interface does not have this feature yet. Please contact our support team to upload your On Hold Music file for you or have your interface switched.

How to upload your on hold music:

  • Log into your account as an admin
  • Click on Settings
  • Click on On Hold Music tab
  • Go to Available Music
  • Click Add to library (if you're adding a new track)
  • Enter Greeting Name
  • Browse your computer for an MP3 file
  • Click Add
  • Once added, don't forget to activate it. This can be done by hovering over the name and clicking activate.

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How to change your on hold music:

  • Log into your account as an admin
  • Click on Settings
  • Click on On Hold Music tab
  • Hover over the track you would like to change your on hold music to and click activate.

If you don’t have your own commercial ready to play, let the Grasshopper Voice Studio create a full production audio recording for you!  

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