Outbound Dialing is not working on the app, what do I do?

If you are experiencing issues making an outbound call from the mobile application, please try some of the following troubleshooting steps:

*Remember to make a test call after each troubleshooting step to see if that resolved the issue.

1. Is the appropriate mobile number listed?
   1. Open the app and go to Settings and go to My Mobile Number
   2. The phone number listed here should be the number associated with the mobile device you are using.
2. Check the extension
   1. Open the app and go to Settings and click on Extension
   2. Ensure that the extension that is selected is one that forwards to that particular mobile device.
   3. *Note, if you are unsure which number the extension forwards to, please sign into your account on grasshopper.com to check*
3. Change the Access number
   1. Open the app and go to Settings and then Access Number
   2. Change this to either Toll Free or Local (whichever it is not already on)
   3. Turn off your Wi-Fi and place a test call
4. If none of these steps work try deleting the app, restarting your phone and reinstalling the app.