What if I experience bad call quality? Allison C. March 01, 2018 16:08 Updated Follow If you're experiencing poor call quality, check your internet connection. The desktop app uses your internet connection to make and receive phone calls. Related articles What should I do if my microphone and speakers aren’t working in the Grasshopper desktop app? Why aren't my calls forwarding? What happens during call routing hours when I'm using the desktop app? Are there any limitations to the desktop app? Do I need a landline to use your service? I don't see text messaging in the Grasshopper Mobile app Comments 0 comments Article is closed for comments.