What if I experience bad call quality? Allison C. November 02, 2017 18:50 Follow If you're experiencing poor call quality, check your internet connection. The desktop app uses your internet connection to make and receive phone calls. Related articles What should I do if my microphone and speakers aren’t working in the Grasshopper desktop app? Why are calls not ringing to the desktop app? Are there any limitations to the desktop app? I can't make calls from my Android device I'm getting push notifications for other user's items Comments 0 comments Article is closed for comments.