FAQS

Grasshopper Connect

Learn more about our Grasshopper Connect app for iOS!

1

Overview

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Grasshopper Connect works much like your original Grasshopper app — it will make and receive calls and texts while keeping your business and personal phone numbers separate. However, Grasshopper Connect is different because it consolidates all of your communications with each of your business contacts in a single timeline view, including emails, texts, and phone calls. This creates a whole new way of organizing your business communications!
Grasshopper Connect replaces your existing Grasshopper mobile app, and is designed to work independently of your web portal or desktop experience. You can still use some of these features, but for the best experience, we recommend switching to the new Grasshopper Connect app completely.
Grasshopper Connect is designed to make it easier for you to manage of all of your business communications. This is centered around the Contact. Using Grasshopper Connect’s Contact feature will allow you to organize and sort all of your communications and easily find information or reply quickly to any email, call, voicemail, or text.
Currently Grasshopper Connect is available for mobile devices running iOS 11 or later. Android support is coming soon!

In addition, only Gmail and G Suite email accounts can be connected to your Grasshopper Connect app at this time. More email options are coming soon!
  1. Install the Connect by Grasshopper app for iOS from iTunes.
  2. Log in using the same username and password that you use for your regular Grasshopper account.
  3. Tap Continue to agree to be signed out of the Grasshopper app and start using Grasshopper Connect exclusively. Learn more about why.
  4. When prompted, enter your mobile phone number to authorize it to use Grasshopper to make outgoing calls (this is required in order to use the app).
  5. Tap Yes to continue.

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2

Manage Contacts

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  1. Tap Contacts in the lower toolbar.
  2. Tap the blue Add icon in upper toolbar.
  3. Tap Import Contacts.
  4. Select all the contacts you want to add.
  5. Tap Done.

Please note that importing contacts is a one-way sync; any updates you make to a contact in the Grasshopper Connect app will not impact the corresponding entry in your Contacts iOS app (and vice versa).
To add a new contact:
  1. Tap Contacts in the lower toolbar.
  2. Tap the blue Add icon in upper toolbar.
  3. Tap Create Contact.
  4. Fill in the contact’s information.
  5. Tap Save.

To add a contact who has called or texted you:
  1. Open the timeline view of the contact.
  2. Tap the phone number displayed at the top of the screen.
  3. Tap Add contact.
  4. Fill in the contact’s information.
  5. Tap Save.
  1. Tap Contacts in the lower toolbar.
  2. Select the desired contact.
  3. Tap the Edit icon (blue pencil).
  4. Make changes, then tap Save when done.
  1. Tap Contacts in the lower toolbar.
  2. Select the desired contact.
  3. Tap the Settings icon (three vertical dots).
  4. Tap Delete Contact.
  5. Tap Delete to confirm.
  1. Tap Contacts in the lower toolbar.
  2. Select the desired contact.
  3. Tap the Settings icon (three vertical dots).
  4. Tap Block Calls.

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3

Manage Conversations

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The “conversations view” is a combined inbox that pulls all of your calls, texts, voicemails, and emails with your Grasshopper Connect contacts into a single view organized by contact. You can open a conversation to see a timeline of all interactions with that contact (known as the “timeline view”). So regardless of the type of communication you receive, you can find anything to or from a contact in their timeline view.
  • To access the conversations view, tap Conversations in the lower toolbar.
  • To access the timeline view, select a specific conversation in the conversations view.
  1. Tap Conversations in the lower toolbar.
  2. The most recent interaction with each contact will be displayed in reverse chronological order. Tap that item to see your conversation with the contact.
From most screens, you can tap the blue Plus icon in the lower toolbar, then select the Text, Email or Call icons to launch a new conversation.

In addition, you can tap Contacts in the lower toolbar, select the desired contact, and use the Text, Email or Call icons from there.
  1. Tap Conversations in the lower toolbar.
  2. Select the desired conversation.
    • To call them, tap the Call icon in the upper toolbar.
    • To email or text them, use the lower toolbar to start typing your reply. You can choose whether you want the message to be sent as a text or as an email using the icons on the left.
You can archive an entire conversation with a contact to remove it from your Conversations view. However, keep in mind that the next call, text, or email exchanged with them will cause their timeline to reappear in your Conversations view.
  1. Tap Conversations in the lower toolbar.
  2. Swipe left on the desired conversation.
  3. Tap Archive.

If needed, it is also possible to block calls from a contact. It is not possible to delete an individual message within a contact’s timeline.
  1. Tap the Settings icon in the upper toolbar (top left).
  2. Select Archived Conversations.
  3. Swipe left on the desired conversation.
  4. Tap Restore.

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4

Manage Emails

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Currently only Gmail and G Suite email accounts are supported by Grasshopper Connect. Once you connect your email account, up to 2,100 of your most recent emails will be automatically imported into the Conversations view.
  1. Tap the Settings icon in the upper toolbar (top left).
  2. Select Connect Email Account > Add Google Account > Continue.
  3. Select the desired account and enter your Google credentials.
  4. Tap Allow.
  1. Log in with your Gmail account at https://myaccount.google.com/permissions.
  2. Under "Third-party apps with account access," click Grasshopper.
  3. Click Remove Access > OK.
  1. Tap Conversations in the lower toolbar.
  2. Select the desired conversation.
  3. When the contact’s timeline view opens, tap the desired email.
  4. In the lower toolbar, tap Reply, Reply All, or Forward.
  5. In the email composer, enter your message and tap the Send icon in the upper right.
  1. Tap Conversations in the lower toolbar.
  2. Select the desired conversation.
  3. In the lower toolbar, you’ll see a Chat and an Email icon with a “Text reply” or “Email reply” field.

These are the “quick reply” options, which allow you to reply to messages directly from the timeline view. By default, quick reply emails will “Reply all,” so you will need to select the email itself to use other options.
Archiving conversations in Grasshopper Connect will not affect your Gmail inbox. All of your emails will remain in your Gmail inbox for you to sort, delete, and archive as you please.

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5

Manage Settings

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  1. Tap the Settings icon in the upper toolbar (top left).
  2. Use the Hold My Calls toggle to control whether incoming calls ring your phone first or are delivered straight to voicemail.
You can control push notifications from your iOS settings (rather than the Grasshopper Connect app).
  1. Open the Settings app on your device.
  2. Tap Notifications > Grasshopper Connect.
  3. Toggle Allow Notifications to “off”. This can be reverted at any time.
You can control how incoming calls are shown on your device, and what happens when you answer the phone.
  1. Tap the Settings icon in the upper toolbar (top left).
  2. Use the following options to control how calls come in:
  • Under Incoming Caller ID, you can choose to display the caller’s number or to display your Grasshopper number when receiving calls.
  • Under Call Answering, you can choose to have calls announced when you pick up the phone, or to skip the announcement and connect the call immediately (like a regular phone call).

Note that it is not yet possible to have the Grasshopper Connect contact’s phone number displayed on incoming calls.
No, you cannot customize your push settings by type of communication. If push notifications are enabled, you’ll receive notifications for all your incoming communications.

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6

Additional FAQs

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No, you can only be signed into one app at a time. We can’t send notifications for missed calls, voicemails and texts to both apps simultaneously, so we will sign you out of the Grasshopper app while you’re signed into Connect.
The Conversations view consolidates all interactions, so only the most recent email, text, or call you had with a contact will be displayed. You can select that item to see the full timeline of all emails, texts, or calls with a contact.
No, at this time you cannot sort or filter the Conversations view.
No, only one email account may be connected at a time.
Once your email is connected to Grasshopper Connect, your emails will become visible from the Grasshopper Connect app. As new emails come in, you’ll see them in your Conversations view. Your sent and received emails will still continue to show in Gmail too, regardless of whether you use Grasshopper Connect or Gmail to send or read them.
Grasshopper Connect will not pull in emails that are labeled spam, promotions, social, updates, or draft.
If you email a group of contacts, then that will be displayed in a separate conversation (similar to how messages are grouped in iMessage). Currently it is not possible to text a group of people from Grasshopper Connect.
Grasshopper Connect won’t automatically pull in your contacts without permission. Instead, you can complete the steps for importing your business contacts into the app. Please note that importing contacts is a one-way sync; any updates you make to a contact in the Grasshopper Connect app will not impact the corresponding entry in your Contacts iOS app (and vice versa).
No, incoming faxes will not be properly displayed within the app.
No, only one user and mobile number may be authorized at a time.

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7Need more help?

Contact us at connectfeedback@grasshopper.com with any questions or feedback you have for our Grasshopper team!