HELP FILE

This will vary depending on the type of phone number you’re trying to use. We always recommend that you wait until you have tested the new number before publishing any materials or doing any advertising with it.

  • If you signed up with a new toll-free or local phone number, then it should be active within minutes of signing up. 
  • If you requested a custom toll-free phone number, then it will take approximately 1 – 3 business days to become active. 
  • If you transferred an existing toll-free phone number, then it will take approximately 3 – 5 business days to become active.
  • If you transferred an existing local phone number, then it will take approximately 7 – 10 business days to become active.

If you are waiting for an existing number to be transferred to Grasshopper Connect, then you can check the status of your transfer at any time.